Shipping & Returns
Every MAISON ADAMO piece is designed for the house and crafted in Italy, then carefully inspected and approved by MAISON ADAMO before beginning its final journey to you.
Shipping & Delivery
Dispatch Time
Orders are prepared and dispatched within 2–3 business days, following a Final Quality Check by Maison Adamo.
Worldwide Delivery
Maison Adamo offers delivery to selected destinations worldwide.
Shipping costs are calculated at checkout based on the destination and selected delivery service. Delivery time after dispatch depends on the destination and the delivery service selected.
Delivery availability may vary depending on the destination and applicable shipping, customs or trade restrictions.
Delivery Options
Depending on your destination, up to two delivery options may be available at checkout.
Standard — tracking included. Carrier coverage for loss or damage in transit may be lower than the full retail value of your order.
Fully Insured Delivery — where offered for your destination. Tracking included · Full-value shipping coverage.
Duties & Taxes
Orders delivered outside the European Union may be subject to import duties, taxes and customs clearance fees imposed by the destination country. These charges are not included in the product price or shipping fee and are the sole responsibility of the recipient. MAISON ADAMO does not pay or reimburse import duties, taxes or customs clearance charges on behalf of the customer.
The recipient is responsible for complying with any customs requirements applicable in the destination country, including providing any information or documentation reasonably required for customs clearance.
Return To Origin (RTO)
An order may be returned to MAISON ADAMO by the carrier or customs authorities where delivery cannot be completed for reasons attributable to the recipient.
This includes, but is not limited to:
Failure to Provide Required Customs Information or Documentation — the recipient fails to provide information or documentation required for customs clearance within the requested timeframe.
Refusal to Pay Import Duties, Taxes or Customs Charges — the recipient declines to pay applicable charges required for import or customs clearance.
Unreachable Recipient / Failure to Accept or Collect Delivery — delivery attempts are unsuccessful, the recipient cannot be contacted, refuses delivery, or fails to collect the parcel within the carrier’s applicable timeframe.
Incorrect or Incomplete Delivery Address — the delivery information supplied with the order is incorrect, incomplete or cannot be located and delivery therefore cannot be completed.
If an order is returned to MAISON ADAMO for any of the reasons above, associated shipping costs will not be refunded.
Refusing delivery, failing to collect an order or refusing to pay applicable import charges does not replace the MAISON ADAMO return procedure.
Where the parcel is successfully returned to MAISON ADAMO, any refund due will be processed only after the returned item has been received and has completed our Return Quality Control.
Where an order cannot be returned to MAISON ADAMO because it has been seized, abandoned, destroyed or otherwise retained by customs or another competent authority as a consequence of the recipient’s failure to pay applicable import charges or provide required customs information or documentation, MAISON ADAMO may be unable to issue a refund for the order, subject always to applicable mandatory consumer law.
Nothing in this section affects any mandatory consumer rights that cannot lawfully be excluded or limited.
Returns & Exchanges
Your Right To Return
Where applicable consumer law grants you a statutory right of withdrawal, Maison Adamo honours this right. For consumers in the European Union, this is a 14-day withdrawal period starting from the day you (or a third party you have nominated) receive the piece.
To exercise this right, notify us of your decision to return the order within the applicable period at orders@maisonadamo.eu.
Return Address
Once your return request has been confirmed in accordance with our returns policy, please send your piece to:
MAISON ADAMO
Rua de Caires 38-54, Loja 31
4700-221 Braga, Portugal
Return Condition
MAISON ADAMO accepts eligible returns and exchanges only for pieces returned in a new, unworn and unused condition, with no signs of wear, use, damage or alteration from the condition in which they were dispatched.
Inspection Is Not Use
The piece may be handled only to the extent reasonably necessary for inspection, comparable to an examination in a physical store. Wearing or using the piece beyond such inspection may make it ineligible under the MAISON ADAMO return or exchange policy.
Security Seal
The MAISON ADAMO security seal must remain attached, intact and unaltered throughout inspection and return.
Please do not remove, cut, replace, alter or tamper with the security seal if you intend to return or exchange your piece.
Complete Return
The piece must be returned with all items originally supplied with it, where applicable, including the dust bag, detachable strap, accessories, documentation, security seal and any other accompanying items.
Return Packaging
Please retain the packaging supplied with your order until you are certain that you wish to keep your piece.
Returned or exchanged pieces must be securely protected and packaged for transport. Where the packaging supplied with the order remains suitable for safe reuse, the piece and its accompanying items should be returned using that packaging.
Final Quality Check Before Dispatch
Every MAISON ADAMO piece undergoes a Final Quality Check before dispatch and its condition is documented.
Strict Return Quality Control
Every returned or exchanged piece undergoes a strict Return Quality Control upon receipt by MAISON ADAMO.
During Return Quality Control, the returned piece may be compared with the condition documented before dispatch, including its leather, hardware, handles, corners, base, interior, lining, accessories, security seal and overall condition.
Return May Be Refused
If a returned piece does not satisfy the applicable return conditions following Return Quality Control, including where it shows signs of wear, use, customer-caused damage or alteration from its documented pre-dispatch condition, MAISON ADAMO may refuse the return and send the piece back to the customer, to the extent permitted by applicable law.
Legal Reservation
MAISON ADAMO reserves all rights and remedies available under applicable law in relation to returned pieces that do not meet our return conditions.
Refused Return
If a return is refused following Return Quality Control, the customer will be informed and the piece may be returned to the customer. Any applicable costs associated with returning the piece to the customer will be communicated before shipment.
Return Shipping
For ordinary change-of-mind returns, the customer is responsible for the direct cost of returning the piece to MAISON ADAMO. MAISON ADAMO does not provide free return shipping.
Tracked Return Shipping
We strongly recommend using a tracked return service and retaining proof of shipment until the return or exchange has been completed.
Voluntary Exchanges
You may request a voluntary exchange of an original piece for another available colour, variation, or a different model. To be eligible for a voluntary exchange, the original piece must be returned to MAISON ADAMO at your own expense and must successfully complete Return Quality Control. The piece must be returned in its original condition: unworn, unused, undamaged and clean, with no stains, odours, scratches, deformation or other signs of use, and together with the complete original set, packaging, tags, seals and accessories supplied with it.
This voluntary exchange policy is separate from, and does not limit or restrict, your mandatory statutory right of withdrawal described above under “Your Right To Return”.
Return Shipping For An Exchange
You are responsible for the cost of returning the original piece to MAISON ADAMO for a voluntary exchange. MAISON ADAMO does not provide free return shipping for a voluntary exchange.
Exchange Price Adjustment
Once your voluntary exchange is approved following Return Quality Control, the amount already paid for the original product is applied toward the price of the replacement product, which may be another colour, variation, or a different model, subject to availability. If the replacement product has the same price, no additional payment is required. If the replacement product costs more, you pay only the price difference. If the replacement product costs less, we refund only the price difference.
Exchange Delivery Adjustment
The same principle applies to the delivery amount already paid with your original order: it is applied toward the outbound delivery of the replacement item. If you use the same delivery method, no additional delivery charge applies. If you choose a more expensive delivery method, you pay only the difference between the delivery amount already paid and the new delivery charge.
Return & Exchange Process
Return Request → Return Sent → Received by MAISON ADAMO → Strict Return Quality Control → Return Accepted / Refused → If accepted, the applicable refund or exchange adjustment is processed.
Refund Method
Where a return is accepted following Return Quality Control, the applicable refund is processed using the same means of payment used for the original transaction, unless a different method is permitted and agreed in accordance with applicable rules.
Genuine Defects & Customer-Caused Damage
The natural characteristics of genuine washed leather — including variations in grain, texture, tone and natural markings — are not defects. If you believe your piece has a genuine manufacturing defect or does not conform to your order, please contact us at orders@maisonadamo.eu. These cases are handled separately from ordinary change-of-mind returns, in accordance with applicable consumer law.